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To better understand the issues relating to your legal situation or problem, our legal information and other law related facts may be of interest to you
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Identity Theft Survey Report 2003 - Satisfaction with credit card company.
· Among those who had just one existing credit card misused or who had one new credit card
account opened in their name (56% of all Identity Theft victims), those who reported
contacting the credit card company were overwhelmingly satisfied with the company’s
response – 73% were “very satisfied” with how the credit card company responded to the
report of misuse.
· Satisfaction was somewhat lower among victims who had more than one existing or new
credit card misused. 53% of these victims were satisfied with all of the companies they
contacted. Satisfaction was mixed for 24% of these victims, while 18% were dissatisfied
with all of the credit card companies to whom they reported the misuse of their credit cards.
· Victims of the “New Accounts & Other Frauds” form of Identity Theft reported slightly lower
levels of satisfaction than existing credit card only victims. 78% of those who experienced
the more serious form of ID Theft reported that they were satisfied with the response of the
credit card companies -- either “very” or “somewhat” satisfied for those who only had one card misused or satisfied with all of the companies where multiple cards were misused. For
those who only experienced misuse of existing credit cards, the satisfaction level was 91%.
· Satisfaction is also somewhat lower when higher amounts are involved. When the loss
exceeded $5,000, 57% of victims said they were satisfied with the responses of the credit
card companies. 89% of victims were satisfied where the losses were under $5,000.
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